Piratefall: Battle Monsters

How can we help?

Get help with your journeys, purchases, companions and game settings.

Report a problem

Tell us your device model, operating system version, game version and what happened. A screenshot and the steps that led to the issue can help. Please do not send passwords, payment card details or your Apple account credentials.

Purchases and missing rewards

If a purchase does not appear, keep the app installed and contact support with the product name, approximate purchase date and any error shown. Apple processes payments. Refund requests can be made through Apple purchase support.

Saved journeys and iCloud

Journeys are stored on your device. The iPhone app also supports saving eligible progress to your own iCloud account when iCloud is available. Check that a cloud save has completed before deleting the app. A local save alone cannot be recovered after uninstalling.

Use the same Apple account to access an existing iCloud save. Contact support before replacing or deleting data if you are unsure which save is current.

Local cooperative play

Devices must be on the same local network. Allow local network access when your device asks. Keep the host game open while playing together. A room password controls access to that room.

Privacy questions

Read our privacy policy or email us with a question about your information.