Need a hand
at the front?
Questions about your campaign, a purchase or game settings? Tell us what you need and we’ll help you work through it.
Email player support ↗shilstorefront@gmail.com · Contact: Shilwan Payan
Before you write
My progress is missing
On iOS, check that you are using the same Apple account and that iCloud is available for the app. Connect to the internet and reopen the game to allow synchronization. If progress is still missing, email us your device model, iOS version and the last mission or items you remember. Avoid deleting the app while troubleshooting, as this can remove local data that has not synchronized.
A purchase hasn’t appeared
Reopen the game and check whether Apple still shows the purchase as pending. For eligible permanent unlocks, use Restore App Store Purchases in the game’s chest shop. Already-delivered consumable balances are recovered through saved progress rather than ordinary purchase restoration. Contact us with the product name and purchase date if something is still missing. Do not send your full payment information.
How do I request a refund?
Apple handles App Store refunds. Visit reportaproblem.apple.com and follow Apple’s instructions for your purchase.
My sound is missing
Check the game’s music and sound-effect sliders, your device’s media volume and the active speaker or Bluetooth output. Reopen the game after changing the audio output. If the issue continues, include the sound or scene affected in your message.
A mission or unit is stuck
Tell us the planet, mission, difficulty and game mode, plus the unit or building involved. A short screen recording is especially helpful. Include the game version and device model so we can try the same situation.
Where is my information stored?
Game progress is stored on your device and, when available on iOS, in your own iCloud account. Read the privacy policy for details about saves, purchases and support messages.